Title VI

Any person who believes he/she or any specific class of persons has been subjected to discrimination prohibited by Title VI may, by himself/herself or by a representative, file a written complaint, no later than 180 days after the alleged act of discrimination, with the City of San Fernando Title VI Compliance Division, Los Angeles Metro (LACMTA), US Department of Transportation (USDOT), Federal Transit Authority (FTA), or any other agency providing funds for any City of San Fernando (City) program, project or service.

If you believe that you have received discriminatory treatment by the City on the basis of your race, color or national origin, you have the right to file a complaint with the City’s Title VI Compliance Division. The complaint must be filed no later than 180 calendar days following the alleged discrimination.

Title VI Compliance Manager
City of San Fernando
Title VI Compliance Division
117 Macneil Street
San Fernando, CA 91340 

Verbal inquiries will be accepted by the Title VI Compliance Division; however, actual complaints must be documented and signed by the person alleging discrimination or authorized designee before the complaint is accepted and processed.

To make a verbal inquiry, call the Title VI Compliance Division at (818) 898-1200.

Should a complaint be filed with the City and an external public entity simultaneously, the external complaint shall supersede the City’s complaint and the City’s complaint procedures will be suspended pending the external entity’s investigation and findings.

Once a Title VI complaint has been accepted for investigation, the City of San Fernando Title VI Compliance Division or receiving agency will acknowledge receipt of the complaint. An investigation of allegation(s) will be conducted, and when completed, the complainant and alleged person/organization will be notified of the decision and disposition.

The investigation will address Title VI complaint allegations against any City individual, department or division. If the complaint is not based on Title VI of the Civil Rights Act of 1964, the Title VI office will refer the individual to the appropriate person or office for follow-up.

The investigation may include discussion(s) of the complaint with all named and affected parties. The complainant may be represented by an attorney or other representative of his/her own choosing and may bring witnesses and present testimony and evidence in the course of the investigation.

The City will make every effort to conduct and complete the investigation within 60 days of the receipt of the formal complaint. Based upon all the information received, an investigation report will be written by the assigned investigator and submitted to the Title VI Compliance Manager for disposition, recordkeeping and reporting.

• A letter of resolution that explains the steps that the City has taken or guarantees to take to come into compliance with Title VI.

   
• A letter of finding when the alleged individual or organization is not found to be in noncompliance with Title VI.

   
• A letter of finding when an individual or organization is found to be in noncompliance.

The letter of finding and resolution will offer the complainant and the alleged City individual or organization the opportunity to provide additional information that would lead the Title VI Compliance Division to reconsider its conclusions. In general, the City’s policy requires that the parties in the complaint provide this additional information within 60 days of the date the Letter of Finding was transmitted. After receiving and reviewing the information, the Title VI Compliance Division will respond either by issuing a revised letter of resolution or finding to the appealing party, or by informing the appealing party that the original letter of resolution or finding remains in force.