• Account number or address to be closed
• Date to close account (excluding Fridays, weekends, and holidays)
• Forwarding address and telephone number

   

• Bills will come in the first ten days of odd/even/every month(s)
• Non-delivery by post office is not a valid excuse for not paying on time
• Please telephone us at (818) 893-1213 for a duplicate bill before the end of the month

   

• Meters are read and billed every two months. Accounts not paid in the month in which the bills are issued become delinquent. A second bill is mailed to overdue accounts with information regarding procedures if charges are not paid by the third week of the month in which they become delinquent. Approximately three working days before the scheduled turn-off date, a final notice is delivered by messenger to every unit on the premises. If an account is disconnected for delinquency, the bill, and administrative/turn-on fee, and a deposit equivalent to the delinquent bill, must be paid in cash or money order before the service is resumed. Water meters are read using a hand-held meter reader, computer, and software interfaced with our mainframe computer system. 
• A bill payment is considered late when it is not paid or post marked by the due date indicated on your bill. There is no grace period.
• The first bill that you will receive in the mail is colored blue. If you fail to pay this on time you will receive a green bill.
• The green bill will include a 10% penalty. If you fail to pay this bill on time you will receive a red bill.
• The red bill is a shut-off notice and will include a $10.00 fee for the process and delivery of the notice. If you fail to pay by 9:00 am on shut-off day, your water will be shut-off and there will be an additional $40.00 turn-on fee, an additional deposit may be required and all payments must be made with cash on shut-off day.

• Meters are read and billed every two months. Accounts not paid in the month in which the bills are issued become delinquent. A second bill is mailed to overdue accounts with information regarding procedures if charges are not paid by the third week of the month in which they become delinquent. Approximately three working days before the scheduled turn-off date, a final notice is delivered by messenger to every unit on the premises. If an account is disconnected for delinquency, the bill, and administrative/turn-on fee, and a deposit equivalent to the delinquent bill, must be paid in cash or money order before the service is resumed. Water meters are read using a hand-held meter reader, computer, and software interfaced with our mainframe computer system. 
• A bill payment is considered late when it is not paid or post marked by the due date indicated on your bill. There is no grace period.
• The first bill that you will receive in the mail is colored blue. If you fail to pay this on time you will receive a green bill.
• The green bill will include a 10% penalty. If you fail to pay this bill on time you will receive a red bill.
• The red bill is a shut-off notice and will include a $10.00 fee for the process and delivery of the notice. If you fail to pay by 9:00 am on shut-off day, your water will be shut-off and there will be an additional $40.00 turn-on fee, an additional deposit may be required and all payments must be made with cash on shut-off day.

For your convenience, the Policy is available in a variety of languages as a downloadable PDF:

• English
• Spanish