tel. (818) 898-1200      117 Macneil Street, San Fernando, CA 91340

WATER PROVIDER

San Fernando Water Division

(818) 898-1213

ELECTRICITY PROVIDER

NATURAL GAS PROVIDER

REFUSE COLLECTOR

Republic Services

(800) 299-4898

CABLE PROVIDERS

Dish

(855) 601-9398

Spectrum

(877)311-1013

Frontier Communications

(844) 257-4691

HOW TO APPLY FOR WATER & SEWER SERVICES

The City of San Fernando operates the water and sewer utilities.
 

To apply for water service, or to make any changes to your existing account, you will need to go to City Hall. You will need to fill out an application for service. The City also requires the following documents be presented at time of new account set up:

  • A current picture identification/Driver’s License
  • Social Security Number or Business Tax I.D.
  • A $100.00 deposit is required for residential accounts and a $150.00 deposit is required for commercial accounts (unless you have already established a credit history with the City of San Fernando).
  • Businesses must have a current business license on file with the city
  • If you are a renter, bring the name, address and/or telephone number of the landlord. (The business license of the landlord for residential rental MUST be checked every time the account changes).

There are four ways to make your payment:

BY MAIL

CITY OF SAN FERNANDO
117 Macneil Street
San Fernando, CA 91340

IN PERSON

SAN FERNANDO CITY HALL
Finance Counter
117 Macneil Street
San Fernando, CA 91340

We accept:

        • Checks
        • Money Orders
        • Cash
        • Debit Cards*  

      *$1.50 Transaction Fee

NIGHT DROP-BOX

If our office is closed, there is a drop-box located outside our main entrance on the right-hand side. Place your payment in an envelope and put it in the drop box. NO CASH PLEASE. Payments received in the drop-box will be processed by 9:00 am the next business day.

AUTOPAY

Available to all City of San Fernando water customers. It is a direct debit program that works with your bank for a quick and simple way to pay your utility bill electronically. See the AutoPay section for additional information.

The City of Sn Fernando makes it easy for you to close your account. Just call (818) 898-1213 or come into City Hall and provide the following information:

  • Account number or address to be closed
  • Date to close account (excluding Fridays, weekends, and holidays)
  • Forwarding address and telephone number
     

Your utility bill includes charges for water and sewer.
 

  • Bills will come in the first ten days of odd/even/every month(s)
  • Non-delivery by post office is not a valid excuse for not paying on time
  • Please telephone us at (818) 893-1213 for a duplicate bill before the end of the month
     

  • Meters are read and billed every two months. Accounts not paid in the month in which the bills are issued become delinquent. A second bill is mailed to overdue accounts with information regarding procedures if charges are not paid by the third week of the month in which they become delinquent. Approximately three working days before the scheduled turn-off date, a final notice is delivered by messenger to every unit on the premises. If an account is disconnected for delinquency, the bill, and administrative/turn-on fee, and a deposit equivalent to the delinquent bill, must be paid in cash or money order before the service is resumed. Water meters are read using a hand-held meter reader, computer, and software interfaced with our mainframe computer system. 
  • A bill payment is considered late when it is not paid or post marked by the due date indicated on your bill. There is no grace period.
  • The first bill that you will receive in the mail is colored blue. If you fail to pay this on time you will receive a green bill.
  • The green bill will include a 10% penalty. If you fail to pay this bill on time you will receive a red bill.
  • The red bill is a shut-off notice and will include a $10.00 fee for the process and delivery of the notice. If you fail to pay by 9:00 am on shut-off day, your water will be shut-off and there will be an additional $40.00 turn-on fee, an additional deposit may be required and all payments must be made with cash on shut-off day.

CONTACT INFORMATION

Sandra Soto, Senior Account Clerk
(818) 898-1213 | SSoto@sfcity.org

LOW INCOME RATE ASSISTANCE PROGRAM APPLICATION

The Low Income Rate Assistance Program is intended for eligible low-income households located in the City of San Fernando. 
 

WHAT KIND OF DISCOUNT IS AVAILABLE?

The maximum assistance amount is $18 total per billing period ($11 applied to water and $7 applied to sewer).

HOW DO I QUALIFY?

Applicants must have qualified for the California Alternative Rates for Energy (CARE) program through Southern California Edison or Southern California Gas Company. Proof of eligibility must be submitted each year with your Low Income Rate Assistance Program application. The account must be in the same name as the CARE account holder.

HOW CAN I APPLY?

Complete the application below and submit a copy of your eligibility with the California Alternative Rates for Energy (CARE) program through Southern California Edison or Southern California Gas Company. 

You may submit the application and proof of eligibility one of three ways:

IN PERSON

SAN FERNANDO CITY HALL
Finance Counter
117 Macneil Street
San Fernando, CA 91340

BY MAIL

CITY OF SAN FERNANDO
117 Macneil Street
San Fernando, CA 91340

ATTENTION: Low Income Rate Assistance Program

DO I HAVE TO REAPPLY EACH YEAR?

Yes, eligibility must be renewed on an annual basis, from the initial date of application.

CONTACT INFORMATION

(818) 898-1245 | Finance@sfcity.org

AUTOPAY

Available to all City of San Fernando water customers. It is a direct debit program that works with your bank for a quick and simple way to pay your utility bill electronically. 
 

WHY SHOULD I SIGN-UP FOR AUTOPAY?

  • To save time
  • To write fewer checks
  • Bills are paid even if you are out of town
  • To save on postage
  • To avoid late charges
  • Easy enrollment

Notice: There are “NO” other agencies authorized to receive payments on behalf of the City of San Fernando. If paid elsewhere, the City is not responsible if payment is delayed and the penalty cannot be removed because the bill was not received.

 

In October of 2011 the city began using Sequoia Financial Services to assist the City with delinquent collections.

 
CONTACT INFORMATION

Treasurer Division
(818) 898-1208 | LCruz@sfcity.org

HOW TO APPLY FOR TRASH & RECYCLING SERVICES

The City of San Fernando provides trash and recycling services through an exclusive franchise agreement with Republic Services.
 

Click Here for more information regarding establishing an account and requesting services

CONTACT US

ADMINISTRATIVE DIVISION

NAME TITLE PHONE EMAIL
Diego Ibanez Director of Finance/City Treasurer (818) 898-7307 DIbanez@sfcity.org
Sonia Gomez-Garcia Senior Accountant (818) 898-1215 SGarcia@sfcity.org
Eulalio G. Macias Finance Office Specialist (818) 898-1212 GMacias@sfcity.org

ACCOUNTS PAYABLE & PURCHASING DIVISION

NAME TITLE PHONE EMAIL
Sandra Franco-Rivas Senior Account Clerk (818) 898-7345 SFranco@sfcity.org

BUSINESS LICENSE & WATER SERVICE DIVISION

NAME TITLE PHONE EMAIL
Sandra Soto Senior Account Clerk (818) 898-1245 SSoto@sfcity.org

PAYROLL DIVISION

NAME TITLE PHONE EMAIL
Adriana Alaniz Payroll Technician (818) 898-1216 AAlaniz@sfcity.org

PERSONNEL DIVISION

NAME TITLE PHONE EMAIL
Michael Okafor Personnel Manager (818) 898-1239 MOkafor@sfcity.org
Leticia Lopez Personnel Technician (818) 898-1220 LLopez@sfcity.org
Alannah Caicedo Personnel Assistant (818) 898-1221 ACaicedo@sfcity.org

TREASURER DIVISION

NAME TITLE PHONE EMAIL
Luz Cruz Treasurer Assistant (818) 898-1208 LCruz@sfcity.org

COMPUTER & INFORMATION TECHNOLOGY DIVISION

NAME TITLE PHONE EMAIL
Saalex Information Technology Consultant SaalexIT@sfcity.org

CITY EMPLOYEE DIRECTORY

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